2018年二季度12345热线和市长信箱
运行办理情况通报
【工作动态】
◆4月2日，在2018年上半年全国335个地级及以上城市12345热线监测评估中，岳阳12345热线综合服务水平排名全国第3位。
◆4月27日，一季度各县市区12345热线和市长信箱办理工作交流讲评会召开。会上，各县市区就12345热线和市长信箱承办工作进行了深入交流。
◆6月15日，中央政法委综治二室主任陈显辉到12345热线平台调研“12345+网格化+110”融合联动工作。
◆6月21日，市人大常委会副主任陈光荣到12345热线平台调研。
【12345热线运行情况】
二季度，12345热线共受理市民来电诉求104449件，同比增加33183件，增幅46.56%。其中，投诉32214件、求助33016件、咨询29060件、建议322件、表扬255件。各责任单位共承办工单53523件，办结率99.94%，按期办结率99.48%，其中急办工单2252件，已及时办理2246件。各县市区中工单办理数排在前五位的是：岳阳楼区（4852件）、岳阳县（4811件）、湘阴县（4295件）、汨罗市（3417件）和华容县（3022件）。市直单位办理数排在前五位的是：市住建局（2088件）、市交警支队（2003件）、市城管局（1772件）、国网岳阳供电公司（1550件）和市工商局（1474件）。
市政府热线办回访工单3705件，市民答复满意3470件，满意率93.66%。等级评价为A类的责任单位有75家，占比86.21%，其中岳阳高管处、市城投集团、岳阳监狱、市人防办由B类升至A类。等级评价为B类的责任单位有4家，其中市环保局、市规划局群众满意率持续偏低。考核等级为C类及以下的责任单位为市气象局、市洞庭湖大桥养护中心、市审计局和长岭炼化公司。
【存在的问题】
二季度，市环保局在承办热线工单时存在推诿扯皮、不与来电人联系等现象，群众满意率持续偏低；经开区工单延期率偏高，群众满意率下降；市文化市场综合执法局群众满意率低，考评等级降至B类。
【市长信箱办理情况】
二季度，市长信箱共受理群众来信2770件，较上季度增加581件，增幅26.54%；办结2764件，在市政府门户网站专栏公示877件，办结率99.78%，回访满意数2102件，群众满意率76.05%。
从办理情况看，岳阳县、湘阴县、岳阳楼区、市人社局、市教育体育局、市国土局、市卫计委等单位信件处理高效，群众满意率较高，办理成绩较好。同时，个别单位信件办理成绩不佳，其中，市规划局、南湖新区、岳阳银监分局按期办结率偏低，分别为78.31%、77.42%和50%；市国资委、市洞庭新城公司群众满意率过低，分别为42.86%和20%。
附件：1.2018年二季度岳阳市12345公众服务热线综合评价表2.2018年二季度岳阳市市长信箱办理综合评价表
附件1：
|
2018年二季度岳阳市12345公众服务热线综合评价表 |
||||||||||||
|
综合评价A类单位 |
||||||||||||
|
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
抽查不满意数 |
群众满 意率 |
综合指标值 |
等级评价 |
|
岳阳楼区政府 |
4852 |
4847 |
99.9% |
4834 |
13 |
99.63% |
25 |
0.52% |
24 |
90.91% |
97.9 |
A |
|
岳阳县政府 |
4811 |
4811 |
100% |
4811 |
0 |
100% |
5 |
0.1% |
12 |
95.57% |
99.1 |
A |
|
湘阴县政府 |
4295 |
4294 |
99.98% |
4293 |
1 |
99.95% |
10 |
0.23% |
11 |
95.15% |
99 |
A |
|
汨罗市政府 |
3417 |
3417 |
100% |
3413 |
4 |
99.88% |
3 |
0.09% |
19 |
89.84% |
97.9 |
A |
|
华容县政府 |
3022 |
3021 |
99.97% |
3020 |
1 |
99.93% |
3 |
0.1% |
9 |
94.55% |
98.9 |
A |
|
临湘市政府 |
2797 |
2795 |
99.93% |
2756 |
39 |
98.53% |
9 |
0.32% |
4 |
97.14% |
98.9 |
A |
|
平江县政府 |
2622 |
2622 |
100% |
2620 |
2 |
99.92% |
2 |
0.08% |
4 |
97.24% |
99.4 |
A |
|
岳阳经开区 管委会 |
2133 |
2130 |
99.86% |
2130 |
0 |
99.86% |
7 |
0.33% |
15 |
87.39% |
97.3 |
A |
|
君山区政府 |
2100 |
2100 |
100% |
2099 |
1 |
99.95% |
4 |
0.19% |
6 |
94.34% |
98.8 |
A |
|
市住建局 |
2088 |
2088 |
100% |
2077 |
11 |
99.47% |
5 |
0.24% |
24 |
87.76% |
97.3 |
A |
|
市交警支队 |
2003 |
2003 |
100% |
2000 |
3 |
99.85% |
1 |
0.05% |
15 |
91.71% |
98.3 |
A |
|
市城管局 |
1772 |
1772 |
100% |
1771 |
1 |
99.94% |
2 |
0.11% |
4 |
97.58% |
99.5 |
A |
|
国网岳阳 供电公司 |
1550 |
1550 |
100% |
1548 |
2 |
99.87% |
1 |
0.06% |
3 |
97.67% |
99.5 |
A |
|
市工商局 |
1474 |
1474 |
100% |
1470 |
4 |
99.73% |
7 |
0.47% |
3 |
97.78% |
99.4 |
A |
|
市公安局 |
1349 |
1348 |
99.93% |
1345 |
3 |
99.7% |
4 |
0.3% |
8 |
93.5% |
98.5 |
A |
|
市交通局 |
1127 |
1127 |
100% |
1127 |
0 |
100% |
1 |
0.09% |
5 |
94.85% |
99 |
A |
|
云溪区政府 |
1120 |
1120 |
100% |
1101 |
19 |
98.3% |
4 |
0.36% |
6 |
90.91% |
97.6 |
A |
|
市人社局 |
998 |
998 |
100% |
961 |
37 |
96.29% |
5 |
0.5% |
4 |
96.23% |
98 |
A |
|
市自来水公司 |
915 |
915 |
100% |
914 |
1 |
99.89% |
4 |
0.44% |
2 |
97.87% |
99.5 |
A |
|
市移动公司 |
798 |
798 |
100% |
797 |
1 |
99.87% |
3 |
0.38% |
3 |
96.34% |
99.2 |
A |
|
市发改委 |
623 |
621 |
99.68% |
609 |
12 |
97.75% |
4 |
0.64% |
2 |
96.23% |
98.3 |
A |
|
南湖新区 管委会 |
578 |
578 |
100% |
575 |
3 |
99.48% |
3 |
0.52% |
3 |
90.62% |
97.9 |
A |
|
市公交总公司 |
482 |
482 |
100% |
479 |
3 |
99.38% |
1 |
0.21% |
2 |
95.24% |
98.8 |
A |
|
市教育体育局 |
456 |
456 |
100% |
456 |
0 |
100% |
1 |
0.22% |
4 |
92.45% |
98.4 |
A |
|
屈原管理区 管委会 |
448 |
448 |
100% |
438 |
10 |
97.77% |
4 |
0.89% |
3 |
85% |
96.2 |
A |
|
岳阳华润 燃气公司 |
425 |
425 |
100% |
425 |
0 |
100% |
2 |
0.47% |
4 |
90.91% |
98.1 |
A |
|
市食药监管局 |
418 |
418 |
100% |
417 |
1 |
99.76% |
0 |
0% |
0 |
100% |
99.9 |
A |
|
市卫计委 |
350 |
350 |
100% |
350 |
0 |
100% |
0 |
0% |
3 |
90.32% |
98.1 |
A |
|
市邮政管理局 |
332 |
332 |
100% |
331 |
1 |
99.7% |
0 |
0% |
0 |
100% |
99.9 |
A |
|
市电信公司 |
263 |
263 |
100% |
263 |
0 |
100% |
1 |
0.38% |
0 |
100% |
99.9 |
A |
|
市质监局 |
183 |
183 |
100% |
183 |
0 |
100% |
2 |
1.09% |
1 |
94.74% |
98.7 |
A |
|
市商务粮食局 |
175 |
165 |
94.29% |
165 |
0 |
94.29% |
0 |
0% |
1 |
92.86% |
95.1 |
A |
|
市城投集团 |
131 |
131 |
100% |
121 |
10 |
92.37% |
0 |
0% |
0 |
100% |
97.7 |
A |
|
市经信委 |
124 |
124 |
100% |
124 |
0 |
100% |
0 |
0% |
1 |
90.91% |
98.2 |
A |
|
市国土局 |
119 |
119 |
100% |
119 |
0 |
100% |
1 |
0.84% |
1 |
92.31% |
98.3 |
A |
|
市联通公司 |
114 |
114 |
100% |
111 |
3 |
97.37% |
1 |
0.88% |
0 |
100% |
99 |
A |
|
市公路建养中心 |
102 |
102 |
100% |
102 |
0 |
100% |
1 |
0.98% |
1 |
90% |
97.8 |
A |
|
市国税局 |
99 |
99 |
100% |
99 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市广播电视台 |
98 |
98 |
100% |
98 |
0 |
100% |
1 |
1.02% |
1 |
90.91% |
98 |
A |
|
岳阳高管处 |
81 |
81 |
100% |
81 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
城陵矶新港区 管委会 |
81 |
80 |
98.77% |
80 |
0 |
98.77% |
0 |
0% |
0 |
100% |
99.3 |
A |
|
市金融办 |
81 |
81 |
100% |
81 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市司法局 |
79 |
79 |
100% |
79 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市旅发外侨委 |
74 |
74 |
100% |
73 |
1 |
98.65% |
1 |
1.35% |
0 |
100% |
99.3 |
A |
|
市公积金中心 |
72 |
72 |
100% |
70 |
2 |
97.22% |
0 |
0% |
0 |
100% |
99.2 |
A |
|
市国资委 |
57 |
57 |
100% |
57 |
0 |
100% |
1 |
1.75% |
0 |
100% |
99.7 |
A |
|
市地税局 |
56 |
56 |
100% |
56 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市农委 |
53 |
53 |
100% |
52 |
1 |
98.11% |
0 |
0% |
0 |
100% |
99.4 |
A |
|
市烟草局 |
52 |
52 |
100% |
50 |
2 |
96.15% |
0 |
0% |
0 |
100% |
98.8 |
A |
|
岳阳职院 |
33 |
33 |
100% |
33 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市人民银行 |
26 |
26 |
100% |
26 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市铁山管理局 |
25 |
25 |
100% |
25 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市地方海事局 |
18 |
18 |
100% |
18 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市政务服务中心 |
18 |
18 |
100% |
15 |
3 |
83.33% |
0 |
0% |
0 |
100% |
95 |
A |
|
市文广新局 |
17 |
17 |
100% |
17 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
湖南民院 |
14 |
14 |
100% |
14 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市财政局 |
11 |
11 |
100% |
11 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
湖南理工学院 |
10 |
10 |
100% |
10 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市水务局 |
9 |
9 |
100% |
9 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市洞庭新城公司 |
8 |
8 |
100% |
7 |
1 |
87.5% |
0 |
0% |
0 |
100% |
96.3 |
A |
|
市林业局 |
7 |
7 |
100% |
7 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
岳阳监狱 |
7 |
7 |
100% |
7 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市安监局 |
7 |
7 |
100% |
6 |
1 |
85.71% |
0 |
0% |
0 |
100% |
95.7 |
A |
|
市公共资源 交易中心 |
6 |
6 |
100% |
6 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市人防办 |
6 |
6 |
100% |
6 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市残联 |
5 |
5 |
100% |
5 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
岳阳海事局 |
4 |
4 |
100% |
4 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市长江修防处 |
4 |
4 |
100% |
4 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
中南工业学校 |
4 |
4 |
100% |
4 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市统计局 |
3 |
3 |
100% |
3 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市信访局 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市供销联社 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市档案局 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
岳阳海关 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
综合评价B类单位 |
||||||||||||
|
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
抽查不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|
市环保局 |
640 |
640 |
100% |
640 |
0 |
100% |
3 |
0.47% |
16 |
69.23% |
93.8 |
B |
|
市规划局 |
275 |
275 |
100% |
250 |
25 |
90.91% |
2 |
0.73% |
7 |
76.67% |
92.5 |
B |
|
岳阳银监分局 |
111 |
111 |
100% |
89 |
22 |
80.18% |
0 |
0% |
0 |
100% |
94.1 |
B |
|
市文化市场 综合执法局 |
73 |
73 |
100% |
73 |
0 |
100% |
1 |
1.37% |
3 |
57.14% |
91.2 |
B |
|
综合评价C类及以下单位 |
||||||||||||
|
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
抽查不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|
市洞庭湖大桥 养护中心 |
6 |
4 |
66.67% |
4 |
0 |
66.67% |
0 |
0% |
0 |
100% |
80 |
C |
|
长岭炼化公司 |
3 |
1 |
33.33% |
1 |
0 |
33.33% |
0 |
0% |
0 |
100% |
60 |
E |
|
市气象局 |
2 |
2 |
100% |
1 |
1 |
50% |
0 |
0% |
0 |
100% |
85 |
C |
|
市审计局 |
1 |
1 |
100% |
0 |
1 |
0% |
0 |
0% |
0 |
100% |
70 |
D |
|
无工单单位 |
||||||||||||
|
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
抽查不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|
市科技局 |
0 |
0 |
0% |
0 |
0 |
0% |
0 |
0% |
0 |
100% |
40 |
E |
|
市盐务局 |
0 |
0 |
0% |
0 |
0 |
0% |
0 |
0% |
0 |
100% |
40 |
E |
附件2：
|
2018年二季度岳阳市市长信箱办理综合评价表 |
||||||||||||
|
综合评价A类单位 |
||||||||||||
|
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|
岳阳楼区政府 |
360 |
359 |
99.72% |
349 |
10 |
96.94% |
2 |
0.56% |
81 |
77.44% |
94.49 |
A |
|
岳阳经开区 管委会 |
197 |
197 |
100% |
190 |
7 |
96.45% |
7 |
3.55% |
74 |
62.44% |
91.42 |
A |
|
市住建局 |
183 |
183 |
100% |
177 |
6 |
96.72% |
1 |
0.55% |
55 |
69.95% |
93.01 |
A |
|
市人社局 |
166 |
166 |
100% |
166 |
0 |
100% |
0 |
0% |
16 |
90.36% |
98.07 |
A |
|
市交警支队 |
158 |
158 |
100% |
158 |
0 |
100% |
0 |
0% |
44 |
72.15% |
94.43 |
A |
|
岳阳县政府 |
133 |
133 |
100% |
132 |
1 |
99.25% |
0 |
0% |
40 |
69.92% |
93.76 |
A |
|
市教育体育局 |
134 |
134 |
100% |
133 |
1 |
99.25% |
0 |
0% |
14 |
89.55% |
97.69 |
A |
|
市城管局 |
107 |
106 |
99.07% |
99 |
7 |
92.52% |
3 |
2.80% |
31 |
70.75% |
91.63 |
A |
|
市公安局 |
75 |
75 |
100% |
70 |
5 |
93.33% |
3 |
4% |
18 |
76% |
93.2 |
A |
|
市国土局 |
67 |
67 |
100% |
67 |
0 |
100% |
1 |
1.49% |
8 |
88.06% |
97.61 |
A |
|
华容县政府 |
62 |
62 |
100% |
59 |
3 |
95.16% |
4 |
6.45% |
26 |
58.06% |
90.16 |
A |
|
云溪区政府 |
60 |
60 |
100% |
59 |
1 |
98.33% |
1 |
1.67% |
11 |
81.67% |
95.83 |
A |
|
君山区政府 |
58 |
58 |
100% |
58 |
0 |
100% |
0 |
0% |
21 |
63.79% |
92.76 |
A |
|
湘阴县政府 |
54 |
54 |
100% |
53 |
1 |
98.15% |
0 |
0% |
9 |
83.33% |
96.11 |
A |
|
平江县政府 |
53 |
53 |
100% |
49 |
4 |
92.45% |
0 |
0% |
14 |
73.58% |
92.45 |
A |
|
临湘市政府 |
56 |
56 |
100% |
56 |
0 |
100% |
0 |
0% |
12 |
78.57% |
95.71 |
A |
|
市交通局 |
51 |
51 |
100% |
42 |
9 |
82.35% |
0 |
0% |
7 |
86.27% |
91.96 |
A |
|
市环保局 |
48 |
48 |
100% |
47 |
1 |
97.92% |
1 |
2.08% |
21 |
56.25% |
90.62 |
A |
|
市公交总公司 |
48 |
48 |
100% |
38 |
10 |
79.17% |
1 |
2.08% |
5 |
89.58% |
91.67 |
A |
|
市发改委 |
39 |
39 |
100% |
37 |
2 |
94.87% |
0 |
0% |
6 |
84.62% |
95.38 |
A |
|
汨罗市政府 |
37 |
37 |
100% |
32 |
5 |
86.49% |
0 |
0% |
10 |
72.97% |
90.54 |
A |
|
市民政局 |
34 |
34 |
100% |
32 |
2 |
94.12% |
0 |
0% |
10 |
70.59% |
92.35 |
A |
|
市公积金中心 |
32 |
32 |
100% |
30 |
2 |
93.75% |
1 |
3.12% |
7 |
78.12% |
93.75 |
A |
|
市卫计委 |
31 |
31 |
100% |
31 |
0 |
100% |
0 |
0% |
3 |
90.32% |
98.06 |
A |
|
市工商局 |
29 |
29 |
100% |
29 |
0 |
100% |
0 |
0% |
4 |
86.21% |
97.24 |
A |
|
市公路建养中心 |
28 |
28 |
100% |
28 |
0 |
100% |
0 |
0% |
9 |
67.86% |
93.57 |
A |
|
市自来水公司 |
20 |
19 |
95% |
18 |
1 |
90% |
0 |
0% |
1 |
94.74% |
94.45 |
A |
|
城陵矶新港区管委会 |
19 |
19 |
100% |
19 |
0 |
100% |
0 |
0% |
2 |
89.47% |
97.89 |
A |
|
市经信委 |
18 |
18 |
100% |
18 |
0 |
100% |
0 |
0% |
1 |
94.44% |
98.89 |
A |
|
屈原管理区 管委会 |
16 |
16 |
100% |
16 |
0 |
100% |
0 |
0% |
1 |
93.75% |
98.75 |
A |
|
岳阳华润 燃气公司 |
14 |
14 |
100% |
13 |
1 |
92.86% |
0 |
0% |
1 |
92.86% |
96.43 |
A |
|
市农委 |
12 |
12 |
100% |
12 |
0 |
100% |
0 |
0% |
1 |
91.67% |
98.33 |
A |
|
市食药监管局 |
10 |
10 |
100% |
10 |
0 |
100% |
1 |
10% |
2 |
80% |
96 |
A |
|
市旅发外侨委 |
10 |
10 |
100% |
10 |
0 |
100% |
1 |
10% |
4 |
60% |
92 |
A |
|
市统计局 |
10 |
10 |
100% |
9 |
1 |
90% |
0 |
0% |
0 |
100% |
97 |
A |
|
市人防办 |
9 |
9 |
100% |
9 |
0 |
100% |
0 |
0% |
2 |
77.78% |
95.56 |
A |
|
广播电视台 |
9 |
9 |
100% |
8 |
1 |
88.89% |
0 |
0% |
1 |
88.89% |
94.44 |
A |
|
市供电公司 |
8 |
8 |
100% |
8 |
0 |
100% |
0 |
0% |
4 |
50% |
90 |
A |
|
市文广新局 |
7 |
7 |
100% |
7 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市财政局 |
7 |
7 |
100% |
7 |
0 |
100% |
0 |
0% |
3 |
57.14% |
91.43 |
A |
|
市质监局 |
5 |
5 |
100% |
5 |
0 |
100% |
0 |
0% |
2 |
60% |
92 |
A |
|
市国税局 |
8 |
8 |
100% |
8 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市邮政局 |
4 |
4 |
100% |
4 |
0 |
100% |
0 |
0% |
2 |
50% |
90 |
A |
|
市司法局 |
3 |
3 |
100% |
2 |
1 |
66.67% |
0 |
0% |
0 |
100% |
90 |
A |
|
市政务服务中心 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市委编办 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市商务粮食局 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市金融办 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
岳阳职院 |
2 |
2 |
100% |
2 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市残联 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市档案局 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市扶贫办 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市烟草局 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市科技局 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
岳阳市妇女 联合会 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
市公共资源 交易中心 |
1 |
1 |
100% |
1 |
0 |
100% |
0 |
0% |
0 |
100% |
100 |
A |
|
综合评价B类单位 |
||||||||||||
|
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|
市规划局 |
83 |
82 |
98.80% |
65 |
17 |
78.31% |
2 |
2.41% |
30 |
63.41% |
85.82 |
B |
|
南湖新区管委会 |
62 |
62 |
100% |
48 |
14 |
77.42% |
0 |
0% |
16 |
74.19% |
88.06 |
B |
|
市城投集团 |
40 |
40 |
100% |
29 |
11 |
72.50% |
0 |
0% |
10 |
75% |
86.75 |
B |
|
市国资委 |
14 |
14 |
100% |
14 |
0 |
100% |
0 |
0% |
8 |
42.86% |
88.57 |
B |
|
岳阳银监分局 |
4 |
4 |
100% |
2 |
2 |
50% |
0 |
0% |
1 |
75% |
80 |
B |
|
市安监局 |
4 |
3 |
75% |
3 |
0 |
75% |
0 |
0% |
0 |
100% |
85 |
B |
|
综合评价C类单位 |
||||||||||||
|
部门名称 |
应办理数 |
办理数 |
办结率 |
按期办理数 |
超期办理数 |
按期办结率 |
返工数 |
返工率 |
不满意数 |
群众满意率 |
综合指标值 |
等级评价 |
|
市洞庭新城公司 |
5 |
5 |
100% |
4 |
1 |
80% |
0 |
0% |
4 |
20% |
78 |
C |